Return Policy

Website: https://www.balajigoldhouse.com

At Balaji Gold House, customer satisfaction is our highest priority. We strive to offer only high-quality products and transparent service. Please review our return policy carefully before making a purchase.

1. Eligibility for Return

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or not as described.
• The return request is raised within 48 hours of product delivery.
• The item is unused, in original condition, and includes original invoice, tags, and packaging.

Note: Products like customized jewelry, gold schemes, and items purchased during special offers or flash sales are not eligible for return unless defective.

2. Non-Returnable Items

We do not accept returns for:

• Gold/silver coins once opened.
• Items showing signs of use, damage, or alteration after delivery.
• Products with tampered security tags or missing authenticity/hallmarking certificates.
• Custom or engraved items made as per customer request.

3. Return Process

To initiate a return:

1. Email us at returns@balajigoldhouse.com or call [Insert Phone Number] within 48 hours of receiving the product.
2. Mention your Order ID, reason for return, and include clear photos of the product.
3. Once approved, we will arrange a return pickup or guide you through the return shipment process.

4. Inspection and Approval

• Once we receive the returned product, our quality team will inspect it.
• If the return is approved, a replacement or refund will be initiated within 7–10 working days.
• If rejected (due to damage, usage, or policy violation), the product will be sent back to the customer.

5. Refund Method

Refunds will be processed using the original mode of payment:

• For online payments: Refund to the same bank account/card.
• For Cash on Delivery: Refund via NEFT/IMPS to your bank account.
• No cash refunds will be provided.

6. Exchange Option

We allow exchange of products under the following terms:

• The exchange is for the same value or higher (difference to be paid by customer).
• Must be requested within 5 days of delivery.
• Shipping cost for exchange will be borne by the customer unless the product was defective.

7. Shipping Charges

• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong/damaged item sent).
• In case of customer-initiated returns, shipping cost will be deducted from the refund.

8. Cancellation Policy

• Orders can be canceled before shipment only.
• Once shipped, cancellation is not allowed — you must initiate a return after receiving the item.

Need Help?

  Call us: 9840161047
  Email: contact@balajigoldhouse.com
  Address: Chennai