Cancellation & refund policy

Last updated 08 Sep 2026

Last Updated: 07/09/2026

Jewellery Orders

Jewellery orders may be cancelled only before the order is processed or dispatched, subject to the applicable product terms. Cancellation charges, if any, will be communicated at the time of cancellation.

Digi Gold & Digi Silver

Once a Digi Gold or Digi Silver purchase is successfully completed and the digital quantity has been allocated to the customer's account, the transaction may not be cancelled or reversed, except where required by applicable law or due to a transaction failure.

Failed Transactions

If the customer's payment is debited but the transaction is not successfully completed, the amount will be refunded through the original payment method, subject to the payment gateway/bank's processing timelines.

Refunds

Approved refunds will generally be processed to the original payment method. The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or other payment service provider.

Errors & Exceptional Cases

In case of duplicate payment, technical error or unauthorised transaction, customers should contact Balaji Gold House customer support promptly. Each case will be reviewed and resolved in accordance with applicable laws and our policies.